Physiotherapie Wernz  

Managing directors: Lisa Wernz

data protection

Office: Kastellweg 27 | 69120 Heidelberg

Praxis:  see practice locations  

 Fon: 06221-328 777 3


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Data protection

The following privacy policy applies to the use of our online services [] and [] (hereinafter "Website"). We attach great importance to privacy. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (DSGVO). We collect and process your personal data in order to offer you the above-mentioned portal. This statement describes how and for what purpose your data is collected and used and what options you have in relation to personal information. By using this site, you consent to the collection, use and transfer of your information in accordance with this Privacy Policy.



Responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR

Lisa Wernz

Kastellweg 27

69120 Heidelberg


If you wish to object to the collection, processing or use of your data by us in accordance with this Privacy Policy as a whole or for individual measures, you can address your objection to the person responsible.


You can save and print this privacy policy at any time.

General use of the website


The hosting services we use to provide the following services: infrastructure and platform services, computing capacity, disk space and database services, security and technical maintenance services we use to operate the site. Here we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer acc. Art. 6 para. 1 sentence 1 f) DSGVO i.V.m. Art. 28 GDPR.


Access data


We collect information about you when you use this website. We automatically collect information about your usage behavior and your interaction with us and register data to your computer or mobile device. We collect, store and use data about every access to our online offer (so-called server log files). Access data includes:

  • Name and URL of the retrieved file

  • Date and time of retrieval transferred

  • amount of data

  • Message about successful retrieval (HTTP response code)

  • Browser type and browser version

  • operating system Referer URL (i.e. the previously visited page)

  • Websites that are accessed by the user's system through our website Internet service provider of the user

  • IP address and the requesting provider


We use these log data without assignment to you or other profiling for statistical evaluations for the purpose of operation, security and optimization of our online offer, but also for the anonymous recording of the number of visitors to our website (traffic) and the extent and nature of Use of our website and services, as well as for billing purposes, to measure the number of clicks received from cooperation partners. This information enables us to provide personalized and location-based content, analyze traffic, troubleshoot and improve our services.


This is also our legitimate interest in accordance with Article 6 paragraph 1 p. 1 f) GDPR.


We reserve the right to check the log data retrospectively if, on the basis of concrete evidence, the legitimate suspicion of unlawful use exists. We store IP addresses in the logfiles for a limited period if necessary for security purposes or for the provision of services or the billing of a service, eg. Eg if you use one of our offers. After termination of the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We store IP addresses even if we have a specific suspicion of a crime in connection with the use of our website. In addition, as part of your account, we save the date of your last visit (for example, when registering, logging in, clicking links, etc.).





We use so-called session cookies to optimize our online offer. A session cookie is a small text file that is sent by the respective servers when visiting a website and stored on your hard disk. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow your computer to be recognized when you return to our website. These cookies are deleted after you close your browser.


They serve z. For example, you can use the shopping cart feature across multiple pages. We also use a small amount of persistent cookies (also small text files that are stored on your device) that remain on your device and allow us to recognize your browser the next time you visit it. These cookies are stored on your hard drive and delete after the specified time of alone. Their lifespan is 1 month to 10 years. In this way, we can present our offer in a more user-friendly, effective and secure way and, for example, show you information tailored to your interests on the page. Our legitimate interest in the use of cookies in accordance with Article 6 para. 1 sentence 1 f) GDPR is to make our website more user-friendly, effective and secure.



The cookies store about the following data and information:

  • Log-in information

  • language settings

  • entered search terms

  • Information about the number of visits to our website

  • use of individual functions of our website.

When the cookie is activated, it will be assigned an identification number and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you will not be inserted into the cookie. Based on the cookie technology, we only receive pseudonymous information, for example, which pages of our shop were visited, which products were viewed, etc. You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you exclude the acceptance of cookies for specific cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.


Online appointment / appointment reminder / appointment confirmation / deadline rejection

In order to be able to make an appointment with Physiotherapie Wernz you need different information about the appointment: your name, your telephone number, your e-mail address. The collected data are used exclusively for the provision of services (online appointment) to customers and service providers. The service provider will only process and use this data to the extent that this is necessary for the provision of the service of online appointment assignment that you have claimed. The data is encrypted and transmitted to the service provider and deleted after processing by the online servers. We proceed on the principle of data economy and data avoidance, i. We only collect and use as much data as is necessary to make an appointment.